Karen Moon is Vice President of Servicing at Hyundai Capital America (HCA), a top-10 U.S. auto finance company supporting the financial services needs of Hyundai Motor America and Kia Motors America. In this role, Karen oversees the customer service operations functions and is responsible for driving customer satisfaction. Prior to this position, Karen served as the VP, Corporate Services leading the department and building the structure (All Human Resources functions, Corporate Culture, Facilities & Administration) to support HCA’s explosive growth from 500 to 2000 employees. Before joining HCA in 2009, Karen worked as a management consultant at McKinsey & Company working on projects in several Asia-Pacific countries as well as in the US. She received her undergraduate degree from Pomona College and an MBA from INSEAD in France.